As American Airlines turns 100, its head of network planning explains how a new pin gets added to the route map.
Chris Dong is a travel reporter, editor, and strategist at various esteemed publications. He specializes in the intersection of travel, aviation, and personal finance, covering topics such as airlines, hotels, credit card rewards, and consumer behavior. Chris has been featured in prominent outlets including Travel + Leisure, CNN, and The Washington Post, among others.