Jeff Deal

“I’m shaking my head, I’m going, this doesn’t sound right, but I gotta have this fixed,” said Orlando homeowner Scott Berry. A broken garage door spring at his home led to a charge of more than $12,000 by the repair company. Berry needed to get his car out of the garage the next morning, so he paid what other experts consider an outrageous price for the garage door repairs that were made.

A FedEx delivery truck rolled through a Clermont parking lot and appeared to strike two cars. Tiffany McGhee, the owner of one of the cars said, “I called and they said, ‘Oh, we closed the claim, we d...

Parents and grandparents need to beware of the latest toy trend. Doctors are issuing warnings about a popular kids toy that is likely in your home. We’re talking about the gel-filled squishies that ar...

As you get ready to send the kids back to school, get your pocketbook ready. A new study suggests parents plan to spend more this year for back-to-school shopping than last year.

Willa Reynolds paid thousands of to have her air ducts replaced, but the company she paid may not have even done the work. Action 9 helped her get a refund.

Someone hacked the Walmart account of a Brevard County customer, Colleen German. It left her on the hook for more than $2,000 worth of groceries. “And it’s kind of frustrating to know that we’ve been a loyal customer to them and they won’t help us,” German said. The Brevard County woman claims she even reported the fraud to Walmart before the order was picked-up and Walmart didn’t stop it. So, she turned to Action 9 for help.

More consumers claim a central Florida window business that Action 9 warned you about before took their money and didn’t do any work. “It did hurt and to me it’s disgusting how to treat a fellow human being,” said Brevard County homeowner Julian Leek.

A sudden medical issue put an Orlando couple’s lives on hold, and they believe an insurance decision is making this Tayler Gonzalez’ already tough road to recovery even harder. “We got engaged before this, and we put off our wedding for this,” Tayler Gonzalez told Action 9 Consumer Investigator Jeff Deal.

A Volusia County homeowner wants his money back following a dispute over a home construction project. “I wasn’t sleeping at nights. I was really distraught of this guy just doing that to us after we trusted him,” said Gary Kelly.

Thieves hijacked the home phone number from a Palm Coast couple, then scammed them out of thousands of dollars. Jay Twardosz and his wife Joan live mostly on social security and rely on their landline to make calls. But scammers moved or “ported” their home phone number to a phone the scammers controlled.