Jeff Deal

As you get ready to send the kids back to school, get your pocketbook ready. A new study suggests parents plan to spend more this year for back-to-school shopping than last year.

Willa Reynolds paid thousands of to have her air ducts replaced, but the company she paid may not have even done the work. Action 9 helped her get a refund.

Someone hacked the Walmart account of a Brevard County customer, Colleen German. It left her on the hook for more than $2,000 worth of groceries. “And it’s kind of frustrating to know that we’ve been a loyal customer to them and they won’t help us,” German said. The Brevard County woman claims she even reported the fraud to Walmart before the order was picked-up and Walmart didn’t stop it. So, she turned to Action 9 for help.

More consumers claim a central Florida window business that Action 9 warned you about before took their money and didn’t do any work. “It did hurt and to me it’s disgusting how to treat a fellow human being,” said Brevard County homeowner Julian Leek.

A sudden medical issue put an Orlando couple’s lives on hold, and they believe an insurance decision is making this Tayler Gonzalez’ already tough road to recovery even harder. “We got engaged before this, and we put off our wedding for this,” Tayler Gonzalez told Action 9 Consumer Investigator Jeff Deal.

A Volusia County homeowner wants his money back following a dispute over a home construction project. “I wasn’t sleeping at nights. I was really distraught of this guy just doing that to us after we trusted him,” said Gary Kelly.

Thieves hijacked the home phone number from a Palm Coast couple, then scammed them out of thousands of dollars. Jay Twardosz and his wife Joan live mostly on social security and rely on their landline to make calls. But scammers moved or “ported” their home phone number to a phone the scammers controlled.

Gabbi Redding paid a security deposit when she applied to lease an apartment in March, but she said her application was denied and the apartment complex wouldn’t return the money. The website for the Timberlake Apartment Homes in Altamonte Springs shows security deposits are totally refundable, but after around five months of trying to get it back, Redding turned to Action 9.

Sweepstakes and lottery winner scams are back and targeting local seniors online. In this kind of scam, criminals are posing a real jackpot winners

We’ve all heard the arguments about how Amendment 3 might or might not impact services in our local communities. Here at WFTV, we wanted to put the political debate aside and look at what this property tax amendment that’s on the ballot could actually mean for homeowner property taxes in central Florida.