Jon Reed

The tension between local deployments and global scale can land you in a quagmire of technical debt. Essity's CX transformation put their global e-commerce template to the test: could they change how B2B and B2C is done at scale? Here's why Essity chose SAP CX - and the results to date.

Enterprise AI is in the pressure cooker: questionable results on the one hand, rising token costs on the other. But enterprise vendors like Oracle are pressing hard down a different path to value - one that reduces model costs, and breaks away from frontier model hype. Can Oracle build a "system of outcomes"? Time to air it out, via our latest Executive Intelligence podcast.

This week - agents need meaning - and proper, contained actions. But how do we get there? Anthropic gets a taste of frontier model pricing backlash, and retailers run into macro-economic crosswinds. Oh, and the best enterprise phrase of the year is coined. Your whiffs are here, and so am I.

Those AI agents going rogue? It’s not Skynet, but security experts are a little freaked out for far more mundane reasons.

Digital surveillance and data centers got you down? Go watch a 3D printer for a while.

Classic ERP systems seem flexible - until customizations impede change. Britt East, CIO of John Boos & Co., faced those problems head on. The business had ambitious goals, but could their ERP platform keep up? Here's how East and his COO made their business case, with a different kind of cloud ERP move.

This week - Salesforce and Workday undermine the SaaSpocalypse with solid earnings and salty comments. Tokenomics is still a thing, but is it also an opportunity to shift? Prompt injections are a drag, but how can we make the most of our probabilistic agents? Your whiffs include the illusion of digital ownership.

The federal government says making AI companies pay for content used to train their models would undermine national security.

We see tokenmaxxing stories all the time - but ROImaxxing? Not so much. Outcome-based pricing sounds like a sexy solution, but how do we mitigate risk? Genpact's AI leadership jolted me with a new approach, and it's gaining traction. Here's an illustrated view.

This week - just went LinkedIn was getting the long weekend blues, NVIDIA's Jensen Huang ramped up the AI fisticuffs with a new AGI proclamation. But should enterprises care? They should care about data quality, that's for sure - and not just marketers. Fall events are on, and so are we. And yes, more whiffs.