Kaitlyn Mattson

Half of consumers plan to use AI but also want an advisor who can relate to their life experience to review information at some point in the purchasing process, according to the Capgemini Research Institute and LIMRA.

Technology, underwriting and claims remain the top needed roles for the insurance industry, according to the Jacobson Group and Aon's Semi-Annual U.S. Insurance Labor Market Study.

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Eighty-five percent of insurance executives said they believe AI will strengthen customer trust but only 40% of policyholders agree, according to The State of AI in P&C Insurance Communication 2026 from Hi Marley.

Trust is associated with higher retention and lower likelihood of shopping around for new insurance, according to the JD Power 2026 U.S. Home Insurance Study.

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Three-quarters of carriers support mobile quotes for proposed or hypothetical policy updates, according to Keynova Group's Q3 2026 Mobile Insurance Scorecard.

Jesús Santos, co-founder of Harbor, explains why insurers must continuously measure and control AI risk.

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