Industry heavyweights added AI and cybersecurity capabilities, consolidating their IT service management offerings, Omdia researchers found.
Matt Ashare is a Senior Reporter at CIO Dive. He specializes in technology, software, and artificial intelligence, with a focus on AI platforms, Software as a Service (SaaS), and software development. His work has been featured in Banking Dive, Cybersecurity Dive, CFO Dive, Yahoo Finance, and Payments Dive.