With no clear definition or way to gauge ROI, claims of AI adoption should be taken with a pinch of salt
Menghan Xiao is a reporter on the Risk Management desk at Risk.net. She specializes in banking, finance, and financial technology, with a focus on topics such as banks, credit cards, and credit unions. Menghan's work has been featured in prominent publications including WatersTechnology Group, Central Banking, Bloomberg News, and American Banker.