Technical hurdles and depositor inertia get in the way of Meta Muse or another AI agent sweeping all consumers' deposits out of their banks any time soon.
Penny Crosman is the Executive Editor, Technology at American Banker. She focuses on the intersection of technology and finance, covering topics such as artificial intelligence, blockchain security, and the evolving landscape of financial services. Penny's insights and expertise have been featured in prominent publications including PaymentsSource, Employee Benefit News, and National Mortgage News.