Stephen Withers

As foundational artificial intelligence capabilities converge, Gartner analysts urge IT leaders to focus on data quality, AI literacy and process integration, among other areas, rather than chasing the latest models.

As enterprises embrace agentic AI and vibe coding, Secure Code Warrior CEO and co-founder Pieter Danhieux warns that code-generating models are still producing critical security flaws

AI agents will transform complex data management, optimise cloud costs, and overcome the limitations of standalone generative AI, according to Gartner

The cloud giant is embedding cross-functional teams of engineers, scientists and strategists with customers, with Commonwealth Bank of Australia among those already seeing results

Investors may fear that AI coding agents will wipe billions off SaaS valuations, but SiteMinder CTO Tom Varsavsky thinks the technology will speed up software delivery, reduce tech debt, and force IT leaders to master token economics

Jon Aniano, Zendesk's senior vice-president and general manager of customer experience, talks up the rise of voice AI agents, the limits of average handle time and why automated resolution frees human agents for the calls that matter

Support leaders at carsales, Catapult Sports and Sealy of Australia explain how Zendesk’s AI tools have changed their service operations, from providing round-the-clock support to ticket triage in over 60 languages

The focus on inferencing, allied to smaller models, purpose-built silicon and on-device processing, is loosening the grip of hyperscale GPU clusters on enterprise AI workloads

The Australian mortgage group has built its own orchestration platform to run the specialised agents that now guide customers through the early stages of a loan application

At Boomi World Tour Sydney, Brickworks, Bakers Delight and Cochlear explain how they are shoring up the integration, data and governance foundations that AI agents depend on