Stephen Withers

The cloud giant is embedding cross-functional teams of engineers, scientists and strategists with customers, with Commonwealth Bank of Australia among those already seeing results

Investors may fear that AI coding agents will wipe billions off SaaS valuations, but SiteMinder CTO Tom Varsavsky thinks the technology will speed up software delivery, reduce tech debt, and force IT leaders to master token economics

Jon Aniano, Zendesk's senior vice-president and general manager of customer experience, talks up the rise of voice AI agents, the limits of average handle time and why automated resolution frees human agents for the calls that matter

Support leaders at carsales, Catapult Sports and Sealy of Australia explain how Zendesk’s AI tools have changed their service operations, from providing round-the-clock support to ticket triage in over 60 languages

The focus on inferencing, allied to smaller models, purpose-built silicon and on-device processing, is loosening the grip of hyperscale GPU clusters on enterprise AI workloads

The Australian mortgage group has built its own orchestration platform to run the specialised agents that now guide customers through the early stages of a loan application

At Boomi World Tour Sydney, Brickworks, Bakers Delight and Cochlear explain how they are shoring up the integration, data and governance foundations that AI agents depend on

CDC Data Centre’s Greg Boorer says the proposed national rules on water and energy will be good for the industry, but warns that years of deliberate anonymity have left operators with no community relationships to fall back on

Optus has replaced its legacy data platforms and Bupa’s marketers now get answers in minutes rather than weeks – two of the experiences shared at Databricks’ Data + AI World Tour in Sydney

The Australian ERP supplier is integrating AI agents and open-source models into its software as customers such as Pedders, Haymes Paint and Ted’s Cameras work out where the technology fits