David Dungay

Microsoft is preparing to launch Project Perception, a new AI-powered cybersecurity platform that aims to make continuous vulnerability discovery more accessible and affordable for enterprises.

Open source AI models are closing in on proprietary rivals like ChatGPT and Claude, but enterprises are still struggling to get them into production, according to Mozilla's State of Open Source AI 2026 report.

On 17 July 2026, Moonshot AI unveiled Kimi K3 at the World Artificial Intelligence Conference in Shanghai: the world's largest open-source AI model

The programme for CX Vision 2035 is now live. Across four stages at Wembley on 5 November, it sets out not to forecast the next decade of customer experience, but to prepare the people who will have to deliver it.

In this UC Today interview, Marcus Law speaks with Mark Bunnell, COO and Co-Founder of NUWAVE Communications , about why traditional unified communications onboarding is no longer fit for the modern cloud communications market.

Nienke Bloem has spent six years working with CX leaders across organisations of every size, and she has built a reputation for moulding CX leaders and helping them overcome obstacles, both personal and business-related.

In this UC Today interview, Marcus Law speaks with Mark Bunnell, COO and Co-Founder of NUWAVE Communications , about why customer onboarding becomes harder to manage as unified communications partners scale.

In the third of our Road to CX Vision 2035 interviews, Tom DeWitt explains why a profession with more certified experts than ever still fails at the same rate.

In the fourth episode of our Road to CX Vision 2035 interviews, Justin Robbins explains why the habits nobody designed end up shaping everything, and why your best performers are the first to disengage.

Athina Karahogitis founded Borderless CX two years ago to do advisory work differently, building the business around the outcomes its consultants and advisory board members deliver for clients rather than billable hours. The next step on the journey is a new leadership summit, designed specifically for the BPO and vendor community.