David Dungay

In the third of our Road to CX Vision 2035 interviews, Tom DeWitt explains why a profession with more certified experts than ever still fails at the same rate.

In the fourth episode of our Road to CX Vision 2035 interviews, Justin Robbins explains why the habits nobody designed end up shaping everything, and why your best performers are the first to disengage.

Athina Karahogitis founded Borderless CX two years ago to do advisory work differently, building the business around the outcomes its consultants and advisory board members deliver for clients rather than billable hours. The next step on the journey is a new leadership summit, designed specifically for the BPO and vendor community.

In the next episode of The Road to CX Vision 2035, one of the busiest speakers at this year's event walks through three very different sessions and the arguments behind each one.

In the next installment of The Road to CX Vision 2035, the reigning ICXA International Customer Experience Leader of the Year talks culture, confidence, and whether finance really is the sector everyone else should be watching.

CXM sat down with Carlos Espinosa, Executive Chairman of Clientship, to look inside MiyabAI — the integrated platform the firm has built for end-to-end customer interaction in contact centre and CX environments.

The founder of AI Amplifier will unveil AIPS on the main stage at Wembley on 5 November. It is designed to show companies whether their AI is winning or losing customers, and what to fix first.

AI built on broken processes and operations is paving the way for accelerated failure. Here, Michael Hinshaw, Founder and President of McorpCX, explains how AI winners start with the foundations.

With just over two weeks until the doors open at Wembley for CX Vision 2035, it is time to start planning your day! Three organisations are backing CX Vision 2035 at Platinum level: Mitel, Foundever and Accenture. Here is who they are and where to find them at Wembley on 5th Nov 2026.

Carlos Espinosa, Chairman and Founder of Clientship, explains why voice of the customer programmes need to do more than measure.