Marcus Law

Fragmented telephony, CCaaS, and CRM stacks were built for humans, not AI and it's costing more than licensing fees. Microsoft's Alpana Bajaj explains why bolting AI onto siloed systems creates conflicting answers, slower resolutions, and stalled innovation.

Off the back of its first $100 million quarter, Neat has overhauled its executive bench, appointing 20-year Cisco veteran Sandeep Mehra as SVP & GM of International to lead its EMEA and APAC expansion, part of a wider leadership reshuffle at the top.

Hybrid work has raised expectations for meeting rooms. UC Today looks at Microsoft Teams Rooms, Barco ClickShare, Logitech and wireless BYOD.

For years, organisations have been layering telephony vendors, CCaaS platforms, CRM systems, and AI tools on top of each other. Most leaders are only now realising the architecture they built was optimised for humans stitching pieces together, not for AI.

Salesforce wants CRM work in Teams, Slack, Claude and ChatGPT, not inside Salesforce. UC Today explains what Headless 360 means for buyers.

As copilots, meeting assistants, and AI-generated recommendations become embedded in everyday business communications, the organisations best placed to scale AI are those with the strongest governance foundations, not the most advanced models

Employers are pushing staff off private Slack DMs into public channels to feed AI, just as UK regulators tighten monitoring rules

New Zoom-commissioned research finds most knowledge workers dread their return from time off more than the break itself, with inbox anxiety pushing many to leave PTO unused or skip it altogether, and Zoom is betting new ZoomMate-powered AI workflows can close that gap

Teams Rooms standardisation is only part of the answer. UC Today looks at Logitech, Barco ClickShare and certified Microsoft Teams Rooms for wireless BYOD, audi

AI platform shifts, cross-platform calendar joins and new Teams controls matter to mixed estates. Cisco, Zoom, Google, Microsoft and Webex update UC buyers.