Don Fluckinger is a Senior News Writer at TechTarget. He is a veteran enterprise IT reporter with a focus on digital experience platforms, end-user computing, and emerging technologies such as AI and machine learning, as well as marketing technology. Don's insights and expertise have been featured in TechTarget publications.
Preston is the artificial intelligence that powers the Intelligent Relations PR platform. Meet Preston
United States (National)
Not enough data
Don Fluckinger predominantly covers technology, software, and business. His articles focus on private sector announcements and press releases, suggesting that he is likely to be interested in pitches related to new product launches, corporate developments within tech companies, and industry trends.
Given his coverage of topics such as artificial intelligence and quantum computing, Don may respond well to pitches offering insights or exclusive information about advancements in these areas. Additionally, since he also covers customer service-related topics like MS 365 Copilot and Amazon WorkSpaces Thin Client, he might be open to hearing from experts who can provide commentary on the intersection of technology with customer experience.
When reaching out to Don Fluckinger it's important for sources' expertise to align closely with the specific private sector announcements or press release being covered.
This information evolves through artificial intelligence and human feedback. Improve this profile .
Oracle adds deeper subscription support for B2C and B2B users to its CX platform, as users look to tie renewals, billing and self-service to commerce revenue.
LogMeIn releases GoToConnect call center as a service features during a high-demand period for supporting remote customer service work amid COVID-19 stay-at-home orders.
The search giant starts limiting cross-site tracking to respond to consumer privacy concerns, while aiming to preserve ad revenue and skirt pushback from U.K. regulators.
Salesforce extends Customer 360 capabilities with a bundle of APIs to help users manage and track e-commerce orders and provide more detail to the customer as orders are picked, packed and shipped.
A reimagined, generative AI-infused Content Hub leads the way for a passel of HubSpot updates for users of its sales, service, marketing and digital payment platforms.
SAP releases a CX-specific AI toolkit that enables a digital 'personal shopper' and custom deployments of generative AI throughout the customer experience.
Adobe begins long task of integrating Workfront with its universe of popular creative collaboration cloud that includes Photoshop, Adobe XD, Adobe Experience Manager and more.
Qualtrics attempts to meld agentic AI and digital twins for A/B testing in marketing and product development, and to improve CX.
Adobe adds marketing personalization and messaging orchestration capabilities to Experience Cloud for B2B and B2C users whose customers favor smartphones.
Docusign moves further into electronic signature- adjacent tech territory, taking on the likes of Salesforce, Oracle, ServiceNow, Adobe and a host of smaller competitors.
