Don Fluckinger is a Senior News Writer at TechTarget. He is a veteran enterprise IT reporter with a focus on digital experience platforms, end-user computing, and emerging technologies such as AI and machine learning, as well as marketing technology. Don's insights and expertise have been featured in TechTarget publications.
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Don Fluckinger predominantly covers technology, software, and business. His articles focus on private sector announcements and press releases, suggesting that he is likely to be interested in pitches related to new product launches, corporate developments within tech companies, and industry trends.
Given his coverage of topics such as artificial intelligence and quantum computing, Don may respond well to pitches offering insights or exclusive information about advancements in these areas. Additionally, since he also covers customer service-related topics like MS 365 Copilot and Amazon WorkSpaces Thin Client, he might be open to hearing from experts who can provide commentary on the intersection of technology with customer experience.
When reaching out to Don Fluckinger it's important for sources' expertise to align closely with the specific private sector announcements or press release being covered.
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Forrester Research predicts more layoffs for contact centers as AI reshapes job descriptions; Genesys measures consumer sentiment toward AI service.
Acquia AI tools are built with -- you guessed it -- a heavy dose of AI.
By: Don Fluckinger
Developers, vendors and experts break down current state of Agent2Agent (A2A) and Model Context Protocol (MCP) for agentic AI orchestration, data processes.
Quickly adding Semrush technology to its platform, Adobe moves to AI-optimize some of the most authoritative data users possess: their product catalogs.
Headless 360 kicks into high gear with MCP servers for Salesforce features, data repositories.
Is this another sign of the SaaSpocalypse, or just a new evolution in work?
Everyone's spreading the love -- and premium features -- with everyone else's AI interface.
By: Don Fluckinger
The agentic SaaS playbook is emerging: Throw open your platform to agents of all stripes, and provide a harness or orchestration layer to manage it all.
Salesforce battling ServiceNow, AWS and a cast of thousands for the soul of agentic AI management.
AIforce, Slackforce, Claudeforce … oh, my! With a lineup of new products, Salesforce woos customers with promises of ironclad AI agent governance.
