Dom Nicastro is the Editor-in-Chief at CMSWire. With over 23 years of experience in journalism, he focuses on customer experience and marketing, covering themes such as technology, software, and machine learning. He has been featured in GateHouse Media New England, CMSWire, and NewsBreak.
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Dom Nicastro focuses primarily on sales & marketing, with a strong emphasis on industry-specific content and press releases. He also values expert commentary.
If you wish to reach out to Dom, consider providing insights into the latest trends in sales & marketing or offering expert commentary related to CMSWire, marketing, customer experience (CX), artificial intelligence (AI) in business, or OpenAI. Given his coverage attributes, he may be interested in exclusive industry-specific data or announcements related to these topics.
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Holiday Inn Club Vacations, United Rentals and Shipt show how AI, ROI alignment and cross-functional structure define enterprise CX in 2026.
From “NPS is just a number” to “humanity at scale,” Paloma Paraja's grounded blueprint for operational CX in 2026.
Designers can now modify production code directly from Figma, blurring the line between design tools and engineering workflows. Integrated design-code work
By: Dom Nicastro
NiCE says agentic AI is now the architecture. Analysts say the Cognigy integration, the Sierra threat and the orchestration land grab are the real tests. N
By: Dom Nicastro
Salesforce Launches Agentforce Help Agent With Outcome-Based Pricing for Autonomous Service Key Takeaways: • Salesforce introduced Agentforce Help Agent with guided deployment and prebuilt actions • The company added an outcome-based, pay-per-resolution model for autonomous issue handling • Market m
The CRM giant adds person-level intent data and AI go-to-market agents as it deepens its agentic platform push. Acquisition announced. HubSpot will acquire
The new model reasons directly over raw call audio, promising lower latency and sharper emotional awareness for enterprise voice agents. What launched: Pol
By: Dom Nicastro
Five9 finds 96% of decision-makers say their handoffs preserve context. 83% of customers say they have to repeat themselves anyway. 96% vs. 83%. Business d
New Skills let users audit sites, manage CMS content and validate code inside OpenAI's tools using natural language. Deeper OpenAI tie-up. Webflow is now a
Writer's new context layer aims to give enterprise AI agents shared memory, governance and live business data across marketing and revenue teams. Unified c
