Susanne Sclafane

One out of every 50 employees working at a group of 30 large insurers is an AI specialist, according to an analysis published by a benchmarking firm, which ranks Allianz, AXA and Chubb as AI talent leaders.

An eastward shift in tornado alley is coinciding with the buildout of data centers in places like Northern Virginia, Texas, Illinois and Georgia, risk

I have had a long career in two industries: first insurance, then journalism. (More precisely, the second is insurance journalism.)

According to a recent Wall Street Journal analysis, personal auto insurance policyholders have a “ near-flip-of-a-coin ” chance of being paid on liability claims and medical claims.

When the chief executive officer of reinsurance broker Holborn read a recent article in Carrier Management introducing a series of articles on trust in insurance, it struck a chord with the leader.

Less “gotcha.” More “we got you.” Whether it's the new website banner, a chorus dressed in light pink singing a jingle on TV

The data is clear: Overall customer satisfaction—and customer trust levels—rise when U.S. auto and home insurance customers have confidence that they understand their policies.

Accenture's Michael Reilly imagines a world in which AI agents do the shopping for personal lines insurance — a world where price may no longer determine a customer's decision about which carrier's coverage to buy.

It's something Martha Stewart has been “hinting” about since late July—a destination for homeowners that combines maintenance and warranty protection reminders, and maybe insurance information, all in one place to help prevent problems before they happen.

There are a lot of indexes published that measure trust in various industries. One that caught my attention recently is the