Key insight: Reliance on habit rather than strategy can hinder communications. Expert quote: "Every poorly timed request adds cognitive load..." — Christina Petushenko, Sign.com
Lee Hafner is an editor with Employee Benefit News. Her expertise lies in HR and workforce topics, particularly focusing on employee benefits, workplace health and safety, and professional training and development. Lee's work has been featured in Financial Planning, Digital Insurance, American Banker, Employee Benefit News, and RamaOnHealthcare.