Shep Hyken is a Contributor at various esteemed publications including Forbes and Yahoo Finance. He specializes in customer service and experience, marketing, and business economics, helping companies enhance their customer interactions and overall service quality. Shep's insights have been featured in notable outlets such as 4HoteliersNews, Medium, and Hospitality Net.
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Shep Hyken's focus is mainly on customer service, customer experience, and sales. His articles often cite data and provide expert commentary in the realm of human resources & employment. He would likely be receptive to pitches providing insights or data related to trends in customer service, employee needs, and the intersection of sales with customer experience.
Given his frequent use of data and expert commentary, Shep appears open to receiving input from professionals who can offer quantitative analysis or first-hand experiences within these domains. A pitch that includes relevant statistics or case studies may resonate well with him.
The geographic focus for Shep's coverage is not specified; thus it could be assumed that he has a global perspective regarding human resources & employment topics within the context of customer service and sales.
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This article answers the question: Do customers want AI or human customer service?
Is Customer Service Week really about customers?
Technology should support customer experience, not drive it. Read about how customer-focused companies can use AI, automation, and innovation to create better experiences.
This article answers the question: Is the customer always right? And what other customer service sayings are outdated or no longer true?
By: Shep Hyken
Customer retention drives sustainable growth. Learn how to reduce churn, build customer loyalty, and turn existing customers into lifelong customers.
AI can handle routine customer service, but employees need judgment for difficult situations. Learn why companies must train people to think, decide, and solve problems.
How can a negative review become a marketing advantage? SHEP HYKEN says it's not the review itself; it's the response that causes real issues.
American Express may have come up with the marketing slogan “ Membership has its privileges ,” but Jeff Helfgott, CEO of Boardroom Salon for Men, has
Great leaders need to communicate like one. One of the most essential skills every leader must master is clear communication.
Read about how AI is changing customer service, why human agents matter more than ever, and how to balance automation with empathy and great CX.
