Faster service is part of AI's promise. Customers aren't impressed when speed comes with unresolved problems and no easy way to reach a person.
Constantine von Hoffman is a managing editor at MarTech. A veteran journalist, he has extensive experience covering marketing and advertising, technology, and artificial intelligence, with a focus on topics such as AI platforms, generative AI, and programmatic advertising. He has been featured in Search Engine Land, MarTech, and MSN.